Last update: Monday July 22, 2024

At Marawine, we are committed to providing you with a pleasant shopping experience, and we want you to be completely satisfied with your purchases. If you are not entirely happy with your order, you can refer to our return and refund policy below.

1. Return of Products

We accept product returns within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The product must be in its original condition, unopened, unused, and in its original packaging.
• The products must be returned with all original accessories and documents (invoice, label, etc.).

Return Process

To return a product, please follow these steps:

• Contact us: Send an email to our customer service at brice.company@gmail.com, indicating your order number and the reason for the return to request a return authorization number.
• Prepare the package: Carefully pack the product to be returned with the provided return authorization number, and ensure that the package is securely closed.
• Ship the package: Send the package to the address provided by our customer service. Return shipping costs are your responsibility, except in cases of our error or defective products.
• Keep the proof of shipment: Retain the receipt and proof of shipment until we have confirmed the receipt and processing of your return.

Refund

Once we receive and inspect the returned product, we will notify you by email of the approval or rejection of your refund request. If the return is approved:

• The refund will be processed using the payment method you used for the purchase.
• Le délai de traitement du remboursement est de 60 jours à compter de l’approbation du retour.

4. Echanges

We do not offer direct exchanges. If you wish to exchange a product, please return the item as outlined above and place a new order.

Return Shipping Costs

Return shipping costs are your responsibility unless the product is defective or we made an error in preparing your order. In such cases, we will cover the return shipping costs.

Non-Returnable Products

Certain products cannot be returned, including:

• Perishable products (such as certain types of wine) once opened.
• Custom or made-to-order items.

7. Changes to this Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our site with a new update date.

8. Contact

For any questions or concerns regarding returns and refunds, please contact us at:

Monsieur Brice Company Le Brusq 34150 Montpeyroux

brice.company@gmail.com